Balfour Medical Centre

01375 373366

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Help us to help you

You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems. In return we ask you to appreciate that we are all trying to satisfy the needs of all our patients and would appreciate your co-operation.

Medical staff will give you treatment and advice. In the interest of your health it is important for you understand all the information. Please ask if you are unsure of anything. No care or treatment will be given without your informed consent.

We appreciate the phone in system can be frustrating but we do offer pre-bookable appointments in the afternoon but will only book two weeks ahead. Please try to ring in morning but not constant re dial as if all patients do this the system will be engaged try a few times and if not successful ring a bit later and if no appointments available speak to the receptionist for advice or sign posting.