Balfour Medical Centre

VACANCY for a Receptionist Position

  • Fixed term
  • Anywhere



About the role

In this essential front-line role at the practice, receptionist help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Answer the telephone promptly.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of Practice procedures.
  • Registering new patients.

 About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.

​We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service:

  • Ideally previous medical / healthcare receptionist experience
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathetic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

If you need more information please visit our surgery of call us.


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